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Return Policy

Effective Date: May 10, 2025

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At Eir, we are committed to crafting cold plunge systems that deliver exceptional performance, beauty, and durability. If you are not completely satisfied with your purchase, we offer a clear and respectful return policy to support your peace of mind.

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Return Eligibility:

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  • You may return your Eir system within 30 days of delivery.

  • The item must be unused, in original condition, and include all packaging, accessories, and documentation.

  • Customized or personalized products are not eligible for return unless they arrive damaged or defective.​

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Return Process:​

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1. To initiate a return, please contact our customer service team via email or phone:

2. Our team will provide you with return instructions and a Return Authorization Number (RAN), which must be included with your return.

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Shipping and Responsibility:

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  • The customer is responsible for all return shipping costs.

  • We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

  • Eir is not responsible for lost or damaged return shipments.

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Refunds:

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  • Once we receive and inspect the returned item, we will process your refund within 7 business days.

  • Refunds will be issued to the original payment method.

  • Original shipping fees are non-refundable.

  • Returns that do not meet the above conditions may be subject to a restocking fee of up to 15%.

 

Damaged or Defective Items:

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  • If your product arrives damaged or defective, please contact us within 5 days of delivery. We will arrange for a replacement or refund at no additional cost.​

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If you have any questions or need further assistance, please don’t hesitate to reach out. We appreciate your business and are here to ensure your satisfaction.

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